FAQs
Should I be present during my cleanings?
No. Most customers entrust us with a key or code to their home or business, or let us know where they have left a key. We are fully bonded and insured for your protection.
Do I provide cleaning supplies?
No. Our cleaning professionals will bring with them all equipment and supplies needed to clean your home or business. We can use your products upon request.
Are your cleaning products safe?
Yes! Our cleaning products are non-toxic and environmentally friendly.
What if I need to reschedule?
Service reliability is extremely important. We will often turn down business rather than disrupt a regularly scheduled customer. In exchange, if you need to reschedule, we request that you give us advance notice before 5 PM the day before your scheduled cleaning. Our business number 432-235-0523, and email, cleanthree@hotmail.com, are always available to you. If the cleaning pro is unable to proceed with the cleaning upon their arrival, there is an additional fee of $10.00. Our cleaning pros are paid by the hour and this fee is necessary to cover their cost. We are happy to hold your house key and/or alarm codes to prevent accidental lockouts.
What if something is damaged during the cleaning?
If one of our cleaning pros accidentally breaks something, we will do our best to either repair or replace that item.
How do I pay for my service?
Payment is due prior to our arrival, or upon arrival if paying with cash. Clean^3 will send an invoice with a payment link before your scheduled cleaning, or cash may be left in a specified place.
What do I need to know before my initial cleaning?
- Our cleaning professionals are very important to us, and we are very serious about keeping them safe! Should any member of your household require the use of syringes, please ensure that they are disposed of safety. Any unexpected stab by an insecure needle can pose serious health concerns to our staff.
- Please be sure that any confidential or potentially illegal documents or substances are put away before our cleaning team arrives. If there are any guns or weapons in the home, we ask that they be put away and secured on the day of the scheduled cleaning.
- We love pets! However, if your pet is afraid of vacuums, territorial, or overly friendly, we kindly ask that on the day of your appointment you secure your pet in a crate or room that the cleaning team will not be entering. We reserve the right to refuse service on the scheduled date if a pet in the home is considered dangerous. We will not pick up pet droppings. This includes the cleaning of litter boxes & dog kennels.
- It is advantageous to have your home picked up as much as possible. Doing so will allow us to get to all areas of the home so that we can optimize your cleaning. We will provide light straightening of the areas we clean. If any areas/surfaces are cluttered at the time of cleaning, our team will do their best to clean around those areas.